So I ordered Batman, the Telltale Series back on September of last year (!). Been waiting patiently (and not so patiently) for the promised game. I finally realized it is likely never coming out for some reason. MacGameStore says it isn't their game so I need to contact Telltale for support. Telltale says I didn't buy the game direct from them so talk to the store I bought it from. And so on and so on.
Clearly, at this point I have just made a donation to Telltale's coffers (with a little something extra for MGS for their time apparently) and without so much as a thank you, I am now being blasted with emails trying to convince me to buy Guardians of the Galaxy! Fool me once . . .
I don't know what problems they had with Batman and it is disappointing to not get it, but I understand. Things happen. I'm sure they wanted to release a mac version. But a little communication, a little apology, and some form of credit or reimbursement would have gone a long way to soothe the disappointment. No company is perfect, but sincere customer service is not rocket science. You treat customers the way you would expect to be treated. Or you don't care and you go that way instead. I always had the highest respect for Telltale but this experience has shown me who they truly are, and I won't forget.
And I'm certainly not forking over another donation.
Chris - Chicago
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